For fans: buying, access and refunds

This page is written for your fans. Link to it when someone asks "how do I buy?"

Buying something#

1. 1

   Open the creator's page

   From their bio, a Story or a DM link.

2. 2

   Pick an item

   Read the description and check the price, any quantity left and the delivery type.

3. 3

   Sign in

   You need a free Sygil account to buy or follow. Use Google or your email.

4. 4

   Pay or claim

   Pay with UPI, an Indian card, net banking or an international card. Free items are claimed without payment.

5. 5

   Find it later

   Everything you get is in Activity, Redemptions.

When you get it#

• Files and secret text unlock immediately.
• Questions and requests are answered by the creator after you buy.
• Calls and sessions happen at the time you booked. The Join button appears 15 minutes before the start.
• Courses are available as soon as you enrol, or at launch if you pre-ordered.
• Pre-ordered drops unlock when the countdown ends.

Fan Points#

Buying or supporting a creator earns you Fan Points with them. 1 Fan Point = ₹1 off their vault items and courses, up to the item's price. Points expire 60 days after you earn them and only work with the creator you earned them from. See Activity, My FamPoints for your balance.

Refunds#

• You get an automatic full refund (including any Fan Points you used) if the creator declines your request, cancels your call, could not attend it, or reschedules it and you choose to cancel.
• Support (tips) are non-refundable.
• Instant items and courses cannot be refunded once you have access. If something is materially different from its description, email us.
• Refunds go to your original payment method, usually within 5 to 7 business days.

Your privacy#

The creator sees your name or username, the amount and the details you submit with a purchase, such as your question or booking time. Supporters can appear on a creator's leaderboard by name or username. Sygil never sees or stores your card number, CVV or UPI PIN.

Problems#

Email sygil.creators@gmail.com with your order ID (from the receipt in Activity, Transactions). We acknowledge complaints within 48 hours and aim to resolve them within 15 days. To delete your account and data, follow the Data Deletion steps.