Troubleshooting
Fixes for the most common problems creators run into: going public, uploads, payments, calls and Auto-DM.
3 min read · Updated October 2026
Account and page
| Problem | What to do |
|---|---|
| I can't make my page public | You need a banner, at least one social link and payout details (UPI in India, PayPal or Wise elsewhere). You must also have accepted the creator terms. The message tells you what is missing. |
| My username is taken or invalid | Usernames are 3 to 30 characters: lowercase letters, numbers and underscores. Some words are reserved. |
| I didn't get the verification code | Check spam, wait a minute and request a new code. Check for typos in your email. |
| I signed up with the wrong account type | Use Become a creator in your profile menu to upgrade a User account. |
| I want to switch my theme or banner | Click Edit Banner or the palette on your own page. |
Uploads
| Problem | What to do |
|---|---|
| The photo is rejected | iPhone HEIC photos are not supported for profile, banner and cover images. Choose a JPG, PNG, WebP or GIF. |
| "This file is too large" | Check the limits. Videos max 500 MB, audio 200 MB, PDFs and other files 100 MB, images 20 MB (10 MB for banners, covers and profile photos). |
| Upload timed out | Try again on a stronger connection, or use a link to cloud storage for very large files. |
| A lesson is stuck on Processing | Encoding can take a few minutes. If it fails, delete the lesson and upload again, ideally as an MP4. |
Items and drops
| Problem | What to do |
|---|---|
| I can't switch an item between free and paid | That is locked after publishing. Create a new item and archive the old one. |
| I can't lower my quantity or seats | Limits can only increase after publishing so buyers are never affected. |
| I can't schedule a live item | Once an item or course is live and has buyers, it can't be put back behind a countdown. |
| A free item won't save | Free items need a fixed quantity and are one per fan. |
| I deleted something by mistake | Vault items are archived, not deleted. Open Archived and choose Restore. |
Payments and payouts
| Problem | What to do |
|---|---|
| A fan says they paid but didn't get the item | Ask for their receipt (Activity, Transactions) with the order ID, then email support. A payment shows as Pending until the bank confirms it. |
| I don't see my money | Earnings clear after 7 days and are paid in the next batch (5th, 10th, 15th, 20th, 25th and month-end). See Payouts. |
| My payout failed | Check that your UPI ID or PayPal or Wise email is correct in Billing and payouts, then contact support. |
| Can't save my UPI ID | Make sure it is valid (name@bank). Sygil verifies it and shows the registered name. |
Calls
| Problem | What to do |
|---|---|
| A fan can't see the meeting link | It only appears through the Join button, 15 minutes before the start. Check the call's link in the Requests inbox. |
| I need to move a call | Use Reschedule in the Requests inbox. The fan is notified and can cancel for a refund if the new time doesn't work. |
| I can't make a call | Choose Cancel and refund before it starts, or I couldn't attend within 24 hours after it ends. |
Auto-DM
See Limits, rules and troubleshooting.
Still stuck?
Email sygil.creators@gmail.com with your username, what you tried and a screenshot if possible.